Main
/
Privacy Policy

Privacy Policy – PinStars Casino

At PinStars Casino (https://pinstars-casino.net/), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, process, and safeguard your data while providing you with a secure and seamless gaming experience. By using our services, you agree to the terms set forth in this policy.

What Information We Collect

To enhance your experience and ensure compliance with legal and security requirements, we collect the following types of data:

  • Account Information: Details provided during registration, including name, email, and contact details.
  • Financial Transactions: Data related to deposits, withdrawals, betting history, and bonus usage.
  • Communication Records: Messages exchanged via email, live chat, and customer support interactions.
  • Responsible Gaming Data: Usage patterns to monitor safe gambling behaviors and ensure player protection.
  • Third-Party Verification Data: Identity checks, fraud prevention measures, and credit history validation.
  • Technical & Device Information: IP address, browser type, operating system, and device specifications.
  • Gameplay Activity: Session durations, betting behavior, game preferences, and interaction logs.
  • Usage Analytics: Platform engagement, browsing history, and site interaction tracking.
  • Anonymized Data: De-identified information used for research, analytics, and platform improvements.

How We Use Your Data

We process your information for the following purposes:

  • Account Management: Ensuring seamless login, account updates, and personalized user experiences.
  • Security & Compliance: Verifying identity, preventing fraud, and maintaining legal compliance.
  • Responsible Gaming Support: Identifying and addressing potential problem gambling behaviors.
  • Marketing & Promotions: Delivering relevant bonus offers, updates, and promotional communications.
  • Platform Optimization: Enhancing user experience, fixing technical issues, and improving service quality.
  • Regulatory Obligations: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
  • Customer Support Services: Resolving inquiries, disputes, and account-related issues.

Cookies & Tracking Technologies

We use cookies and tracking technologies to improve platform functionality, enhance user experience, and personalize content. Cookies help us:

  • Remember your login details and preferences.
  • Analyze traffic and improve website performance.
  • Deliver customized promotions and offers.

You can modify cookie preferences in your browser settings. However, disabling cookies may impact the functionality of certain website features.

Data Sharing & Third-Party Disclosures

We do not sell your personal information to third parties. However, we may share your data in the following instances:

  • Regulatory & Legal Requirements: If mandated by authorities or compliance regulations.
  • Fraud Prevention & Security: Collaborating with security partners to detect and prevent fraud.
  • Service Enhancements: Using anonymized data for research, analytics, and service improvements.

Your Rights Over Personal Data

As a PinStars Casino user, you have the right to:

  • Access and review the personal data stored on our platform.
  • Request updates or corrections to inaccurate information.
  • Restrict or object to specific data processing activities.
  • Request deletion of your personal data, where applicable.
  • Withdraw consent for marketing communications.

To exercise any of these rights, please contact our Support Team for assistance.

International Data Transfers

As an international gaming platform, your data may be processed outside the European Economic Area (EEA). We implement strict security measures to ensure your information is handled safely and in compliance with industry standards.

For further inquiries about data transfers, reach out to our Support Team.

Data Retention Policy

We retain your personal data only for as long as necessary to comply with legal, regulatory, and security obligations. Even after account closure, some data may be stored for fraud prevention, responsible gaming monitoring, and regulatory compliance.

Privacy Policy Updates

We may update this Privacy Policy as required by business operations or legal changes. All modifications will be published on this page, and we encourage users to review the policy periodically.

Contact Us

For any privacy-related concerns or inquiries, please contact our Support Team through our official website at https://pinstars-casino.net/.